Introduction
Selling software is tough. Keeping customers engaged after they buy? Even tougher.
Many SaaS companies struggle with two major problems:
- Sales demos don’t convert well – Buyers lose interest in traditional, boring presentations.
- User onboarding is confusing – Customers sign up but don’t fully use the product, leading to high churn.
The solution? An all-in-one approach combining an Interactive Demo Platform (IDP) and a Digital Adoption Platform (DAP).
That’s where Adoptly comes in. Adoptly’s AI-powered platform helps SaaS companies showcase their product effectively and ensure new users get the best onboarding experience.
Let’s explore why traditional sales and onboarding methods fail and how Adoptly fixes them.
Why Sales Demos Are Failing
1. Boring, One-Size-Fits-All Demos
Most sales teams deliver the same scripted demo to every prospect. But every buyer is different! A finance manager cares about cost savings, while a tech lead wants to see integrations.
🚨 The Problem:
- 44% of buyers lose interest in generic demos.
- Prospects don’t see the features that matter to them.
✅ How Adoptly Fixes This:
- AI-powered demos adjust in real-time based on the prospect’s role and needs.
- Interactive navigation lets buyers explore what interests them most.
Result:
🚀 40% higher engagement in sales demos.
2. Sales Engineers Waste Time on Repetitive Demos
Sales engineers spend 50% of their time repeating the same product walkthroughs. This means less time for high-value conversations and closing deals.
🚨 The Problem:
- Too much time spent on basic, repetitive demos.
- Not enough focus on important prospects.
✅ How Adoptly Fixes This:
- Automated product demos handle repetitive walkthroughs.
- Sales engineers focus on deeper technical discussions with serious buyers.
Result:
🚀 50% time savings for sales engineers.
Why Traditional Onboarding Fails
1. New Users Feel Overwhelmed
Once a customer buys your software, they expect a smooth onboarding experience. But many SaaS companies provide confusing user manuals, long training videos, or delayed customer support.
🚨 The Problem:
- 70% of SaaS features go unused because users don’t understand them.
- Customers get frustrated and stop using the product.
✅ How Adoptly Fixes This:
- Guided, in-app onboarding walks users through key features step by step.
- Personalized learning paths adapt to each user’s role.
Result:
🚀 40% higher feature adoption.
2. Lack of Real-Time Support
Without instant help, users struggle and submit more support tickets, costing companies money and time.
🚨 The Problem:
- 35% more support tickets are filed due to poor onboarding.
- Customers feel abandoned after signing up.
✅ How Adoptly Fixes This:
- Real-time tooltips and pop-ups provide instant guidance.
- Chatbot support answers common questions without human intervention.
Result:
🚀 35% fewer support tickets.
How Adoptly Combines Sales & Onboarding for Better Results
🚀 Step 1: AI-powered interactive demo engages prospects
🚀 Step 2: Personalized onboarding ensures smooth adoption
🚀 Step 3: Data-driven insights help teams improve the user journey
With Adoptly, SaaS companies can increase conversions, improve user adoption, and reduce churn—all with one platform.If you want faster sales and happier customers, it’s time to try Adoptly. 🚀
